Problem with Your Order?
If you placed your order over the phone with a salesperson, by e-mail, or by using our "Live Chat" service: (FOR ORDERS PLACED ONLINE, SEE BELOW)
- Locate the yellow packing slip paper that was shipped with your order.
- Call the Modern Plastics location where you placed your order.
- Ask to speak with the salesperson with whom you placed the order.
- Locate your customer number and order number from the packing slip.
- Explain the exact nature of the problem in detail.
- Have your credit card information ready (if applicable).
Bridgeport, Connecticut location: CALL - 800.243.9696 or 203.333.3128
Warwick, Rhode Island location: CALL - 800.556.7308 or 401.732.0415
Springfield, Massachusetts location: CALL - 800.628.4458 or 413.736.6385
Peabody, Massachusetts location: CALL - 800.634.8189 or 978.531.3154
You may also submit an e-mail directly to customerservice@modernplastics.com. Be sure to provide your customer number and your work order number found on the yellow packing slip number. Please also let us know the best way and time to contact you.
If you placed your order online over the internet:
Call This Number Only Toll-Free: 800.628.4458 (or 413.785.1671)
When you call:
- Please let our salesperson know your order was placed via the internet
- Have your internet order number ready
- Have your credit card information ready
You may also submit an e-mail directly to jkaczynski@modernplastics.com. Be sure to provide internet order number and the best way to contact you.
Damaged Shipments
Visual Damage: If a shipment appears damaged, it should be noted by the carrier on the carrier's receipt. Inspect material prior to receiving before you sign for its acceptance.
Concealed Damage: Claims for concealed damage on shipments must be filed with the carrier. It is advised that you retain all packing materials, cartons, and/or pictures of the damaged shipment for your claim.
UPS / Common Carrier Damage Procedure: Contact the appropriate Modern Plastics branch location where you placed your order. Hold onto the merchandise, container and all packing materials until advised otherwise by UPS or Modern Plastics. If you are able to take a digital picture of the damage, please e-mail the pictures to customerservice@modernplastics.com.
Missing Certifications: All material certifications are located on the outside of the shipping box/container in a specially designed clear pocket labeled "Certifications Enclosed." If you had requested certifications with your shipment and they are missing, please contact Daryl Guberman at 800.243.9696, Extension 223 or e-mail at; dguberman@modernplastics.com.
Returns
No returns will be accepted without prior authorization in the form of an "RMA" number obtained by calling our sales office. Any claims for shortage or breakage for any reason must be made within 30 days from date of shipment. All returns are subject to a 25% restocking charge, plus reconditioning and repacking costs if necessary. No specially-made, custom fabricated, non-"cataloged", special-ordered, or cut-to-size item may be returned.
Disclaimer information
The information presented on our website or through contact with our sales representatives is of a general nature and should not be relied upon other than for preliminary material application selection and purchase information. While it is our objective to provide the most current, up-to-date, and reliable information to you, Modern Plastics, Inc., makes no representation as to the accuracy of the information or any claims, warranty, merchantability, or suitability of any material for use in any application.
Furthermore, the information contained herein or as supplied by our sales representatives, is not to be construed as a warranty of representation for which we assume legal responsibility. We highly recommend that users undertake sufficient verification and testing to determine the suitability for their own particular purpose of any information or products or advice provided by our sales representatives. No warranty of fitness for a particular purpose is made. Nothing herein is to be taken as permission, inducement, or recommendation to produce any patented invention without a license.
Conditions of Sales
All products are warranted by the manufacture only. Modern Plastics, Inc. does not warrant specifications, tolerances, suitability, fitness or any other aspect of any product. In the event of product defect or failure, Modern Plastics liability shall not exceed the cost of the product when purchased from Modern Plastics, by a customer. It should be noted that "labor" or other incidental costs, are never warranted by Modern Plastics or its manufactures, in the event of product failure.
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