PlasticSolutions^™ Newsletter - Web Version

Letter from the President

ATTENTION TO DETAIL

I remember it as if it were yesterday, but it was actually several years ago when we learned an extraordinary lesson. Modern Plastics had been actively pursuing a large Fortune 500 company for quite some time and after a final sales presentation to several staff members, the Senior Buyer, Robert Van Suren, provided the words we had worked so hard to hear; "we've selected Modern Plastics as our supplier."

Mr. Van Suren told us to expect an overnight package with a variety of required vendor information that had to be filled out by Modern Plastics and returned back to him within two weeks.

Not wanting to wait the two weeks once we had received the 20-page vendor document, we had several staff members at Modern Plastics meticulously scrutinize the documents.

We checked for spelling, neatness and that the information requested was provided and 100% accurate. Once we had the document cross-checked several times, we were satisfied that it was in perfect order and ready to send back to Mr. Van Suren.

We were proud of the fast turnaround of the paperwork and eager to hear back from Mr. Van Suren. However, after a few days and then another week or so later, we had not heard back from the buyer. I personally wanted to make a call to the buyer but also knew that Mr. Van Suren was a busy person and did not like to be disturbed unnecessarily. We waited another two weeks when I received a voice mail.

On the voicemail was a message from Mr. Van Suren and it went like this: "Bing, thank you for your package as I just received it today. As you know, we have thousands of employees at our company and I would have received your package sooner if my full name was on your mailing label.

Instead of addressing the package to "Robert Van Suren," your company sent the package out "Attention Bob." Bing, we have thousands of employees and it's a miracle our company was able to get the package over to me. I'm not so sure what that says about the attention to detail at your company."

You can only imagine my dismay as I quickly called Mr. Van Suren and apologized for the embarrassing situation we had created.

Five years later, we are the sole plastics supplier for this company and have earned a S.T.S. supplier status (Ship to Stock). This supplier designation means that our quality and on-time delivery has been perfect and our shipments free to bypass inspection and go directly to the manufacturing floor.

What an important lesson our company learned that day, and Mr. Van Suren could not have said it better: "Attention to Detail." Those words have never left us and it is something that is driven home everyday at Modern Plastics.

Such a simple concept, isn't it? Paying attention to those little things that separates an average company from a great company.

Trust that we are paying close "attention to details" for our customers.

Sincerely,

Bing J. Carbone,
President
Modern Plastics

If you have any comments or suggestions, please contact Bing J. Carbone directly at bcarbone@modernplastics.com.

Testimonial

   "After a three day quality-inspection audit, our firm has concluded that Modern Plastics not only meets but exceeds the requirements for our company. Modern Plastics materials are machined into components in which people's lives depend upon the highest quality plastic product and the rigid inspection standards we are assured from Modern Plastics. We have complete and faith in this company and that is the very reason they are now our sole supplier."

  - Senior Buyer,
        Fortune 500 Company
        Tampa, Florida

View Testimonials Here

In this Issue...

• Letter from the President
• ECTFE Film
• PES Film
• TPX Film
• PVDF Film
• Tempalux Film
• Thermalux Film

ECTFE Film

ECTFE film from Modern Plastics provides excellent chemical resistance, good electrical properties, a broad-use temperature range from cryogenic to 300°F (150°C), and meets the requirements of UL-94 V-0 vertical flame test in thicknesses as low as 7 mils (0.18 mm). It is a tough material with excellent impact strength and wear resistance.

Download the ECTFE film fact sheet.

Notable properties:

• Excellent purity
• Excellent chemical resistance
• Low permeability
• Excellent abrasion resistance
• Excellent temperature resistance

Have a salesman contact me immediately.

PES Film

Modern Plastics' PES film possesses a combination of properties such as high resistance to heat and combustibility, low smoke emission and transparency. These coupled with light weight, high tear initiation and propagation strength, dimensional stability, chemical resistance and thermoformability make the film particularly useful in electrical, aerospace, automotive, and mass trasit industries.

Download the PES Film fact sheet.

Notable properties:

• High heat deflection and continuous use temperature
• Exceptional tensile and flexural strength
• High dielectric strength
• Exceptional mechanical properties
• Dimensionally stable at varying temperatures
• Transparency
• Hydrolytically stable

Have a salesman contact me immediately.

TPX Film

TPX film from Modern Plastics has a remarkable and unique combination of transparency and resistance to heat and chemicals. It also has unique acoustical properties. It is used in a wide variety of applications including speaker cones, gas separating membranes, release films and carrier films for ceramic slurry.

Download the TPX Film fact sheet.

Notable properties:

• Lowest specific gravity of any known thermoplastic
• Low moisture absorption
• Exceptional electrical properties
• Good chemical resistance
• High heat resistance
• Excellent acoustical properties
• Transparency
• Resin FDA compliant

Have a salesman contact me immediately.

PVDF Film

Modern Plastics' PVDF film is strong and tough as reflected by its tensile properties and impact strength. Compared to many thermoplastics, PVDF has excellent resistance to creep and fatigue, yet in thin sections such as films, PVDF components are flexible and transparent.

Download the PVDF film fact sheet.

Notable properties:

• Excellent chemical resistance
• Stable to UV and the effects of weather
• Low NBS smoke generation and superior LOI
• Excellent transmittance of solar energy
• Excellent dielectric strength
• High heat resistance
• Excellent physical and mechanical properties for a fluoropolymer
• Resin FDA compliant
• FM 4910 approved

Have a salesman contact me immediately.

Tempalux Film

Tempalux film from Modern Plastics offers high heat resistance coupled with high strength, stiffness, UV stability and broad chemical resistance. The combination of outstanding thermal, mechanical and electrical properties together with exceptional flame resistance and thermoformability, provide unprecedented performance for a wide variety of demanding new design concepts.

Download the Tempalux film fact sheet.

Notable properties:

• High heat deflection and continuous use temperature
• Inherent flame resistance
• Extremely low NBS smoke evolution and superior LOI
• Exceptional tensile and flexural strength
• High dielectric strength
• Low dissipation factor
• Exceptional mechanical properties
• Dimensionally stable at varying temperatures
• Inherent UV stability
• Resin FDA compliant

Have a salesman contact me immediately.

Thermalux Film

Modern Plastics' Thermalux is a tough, rigid, high-strength, amorphous thermoplastic that maintains its properties over a wide temperature range. It has good electrical properties, clarity and toughness, plus exceptional steam resistance and thermoformability. It is used widely in food service, electronics, medical devices, chemical process equipment and automotive industries.

Download the Thermalux film fact sheet.

Notable properties:

• Exceptional electrical properties over varying conditions
• Excellent mechanical properties
• Good chemical resistance
• Hydrolytically stable
• Transparency
• Resin FDA compliant

Have a salesman contact me immediately.