PlasticSolutions^™ Newsletter - Web Version

Letter from the President

GOOD SERVICE IS NOT ENOUGH

Listen to what most companies are saying these days and the message is pretty much the same: "our customer service is the best."

Is this just an obligatory mantra so overused that it's become virtually meaningless? I think this is the case because good service is not enough. It is not a good enough reason to do business with a company.

When I purchase a product from a company, good service is an expectation and not the driving reason why I want to do business with that company.

It has to be more.

For one, I have to feel good about the people I am dealing with--have that trust, faith and confidence. I need to know that I am getting the best advice on my product purchase and that I am a better educated customer because of it.

I need to know that I am getting the product I actually ordered and not some cheap substitute. I want some sort of assurance of this--perhaps a bar-coded product and a product certification.

I want to be able to purchase like products from a single source. My time is too valuable to call every other company that sells a similar product. Nonetheless, I do want to consolidate my shipments, receive volume discounts, and know that I'm buying my products at fair and competitive prices. I want to build business relationships and have people know me when I call.

After I place my order, I definitely do not want to have to chase down my shipment with additional phone calls as to its whereabouts. If for some reason a delay occurs I want to know in advance. If a glitch occurs and I do need to call, I want a truthful answer and not some excuse as to why my order hasn't shipped.

Should I encounter a problem or with my product purchase, I want to be able to speak with someone who can quickly and easily fix the situation. I don't want to fill out reams of paperwork and spend my time trying to explain and fix a problem I did not cause.

Am I asking for too much?

I don't think so, and neither should you.

Modern Plastics has not been in business for over 60 years because we provide "good service."

Instead, our mantra is to execute the business fundamentals that create GREAT CUSTOMER SERVICE.

That includes careful attention to detail, listening, reacting and implementing your requirements, your suggestions and ideas. Shipping your order on-time and exactly as you have specified--all the while providing quality products at fair prices.

In the end, you need to feel good about the people you're dealing with and the products you're purchasing.

Some companies do this really well.

We're working hard every day at Modern Plastics to make sure we are one of those companies.

Respectfully,

Bing J. Carbone,
President
Modern Plastics

If you have any questions, please write to customerservice@modernplastics.com.

Testimonial

   "After a three day quality-inspection audit, our firm has concluded that Modern Plastics not only meets but exceeds the requirements for our company. Modern Plastics materials are machined into components in which people's lives depend upon the highest quality plastic product and the rigid inspection standards we are assured from Modern Plastics. We have complete and faith in this company and that is the very reason they are now our sole supplier."

  - Senior Buyer,
        Fortune 500 Company
        Tampa, Florida

View Testimonials Here

In this Issue...

• Letter from the President
• TUF Board
• Defender® Interior Acrylic Storm Windows
• Modern Magic® MicroFiber Cleaning Cloths
• Macrolux® Multiwall Polycarbonate

TUF Board

Modern Plastics offers TUF Board, a replacement for wood in most non-stress-bearing applications. It cuts, nails, screws, glues, and routes like wood but more easily than wood--you won't need special tools or pre-drilling when working above 32° F.

It will not absorb water and is outstanding for exterior use or in any area where moisture is a problem. It will not rot, crack, or split--do it once and you'll never have to worry about it again. Every piece is perfect, so no culling is required, decreasing markdowns. Additionally, it's rigid but flexible enough to be cold bent to a certain extent, and it has very little expansion and contraction (approx. 25% less than traditional PVC foam board).

Download the TUF Board fact sheet.

Notable properties:

• Fire retardant
• Moisture resistant
• Insect and termite resistant
• Very easy to paint, great adhesion
• Lightweight
• Outstanding screw and nail holding
• Requires NO painting
• Solid, not finger jointed
• Reversible - grained on one side

Have a salesman contact me immediately.

Modern Magic® MicroFiber Cleaning Cloths

Modern Magic® from Modern Plastics brings microfiber technology in a cleaning cloth, a revolutionary new way to clean Plexiglas® and Lucite® acrylic, Lexan® polycarbonate and other plastic materials. Modern Magic® MicroFiber Cleaning Cloths remove dirt, grease and dust, leaving everything sparkling clean without the use of expensive or damaging chemicals.

Modern Magic®'s microscopic fabric threads are 20 times finer than a strand of silk and are woven together in precision loops. The tiny fiber gets beneath particles of dirt and grease, lifting them from the surface.

Download the Modern Magic® fact sheet.

Buy now!

Notable properties:

• Works on any surface (glass, metal, rubber, etc.)
• Large 16" x 16" cloths sold 12 to a package
• Full money-back guarantee
• Available only from Modern Plastics
• Use with water or Novus plastic polishes to clean heavy concentrations of dirt and grime

Have a salesman contact me immediately.

Macrolux® Multiwall Polycarbonate Sheet

In the transparent building materials market, Macrolux® Multiwall Polycarbonate Sheet sold by Modern Plastics offers a number of significant advantages, including easy installation, condensation control, blockage of UV transmission, and excellent thermal insulating values.

Macrolux® Multiwall Polycarbonate Sheet is virtually unbreakable, offering impact strength that is 200 times greater than glass and 10 times greater than acrylic.

Buy now!

Notable properties:

• High light transmission
• Excellent thermal insulation
• Design flexibility
• Lightweight yet strong
• Vandal resistant
• Home improvement, horticulture, industrial, and architectural glazing applications
• Perfect for skylights, greenhouses, coldframes, porch enclosures, glazing applications, shelters, insulated roofing, walkways, and windows

Have a salesman contact me immediately.